Return Policy

Should an item not fit you or not be to your liking, you can simply return the goods to us at any time within 30 days of receipt, free of charge.

Return for Classic Mask, Script Mask, Lace Mask, Classic Mask Set: please note that due to hygienic reasons our care masks cannot be returned when the warranty seal is broken.

Please note: All returned items must be in their original condition with all hangtags and labels attached. Final Sale items will not be accepted for return.

Return Instructions:

DHL Returns Slip

DHL Returns Slip

  • After completing the above form, you will receive an email with your pre-paid return label

    Return Label

    Return Label

  • Pack the return item(s) back in the original packaging
  • Attach the printed label to the outside of the parcel. The label should be clearly visible.
  • Please take the parcel, and the instructions from the bottom of the label, to any convenient Post Office. Please keep the shipping receipt.

  • Credit

    If you have already paid, we will credit the amount back to your bank account, PayPal account or your credit card. If the purchase was invoiced, you can reduce the amount invoiced accordingly. With payment by cash-on-delivery, the purchase price (without C.O.D. charges) is refunded once you have notified us of your bank details. To do so, contact our Service Centre.

Frequently Asked Questions