General Business Terms of the Wolford Online Boutique for The United Kingdom

Shop around the clock in the Wolford Online Shop - 24 hours a day, 7 days a week at: www.wolfordshop.co.uk


If you have any questions, please contact us by email at: service.unitedkingdom@wolford.biz.

1 Scope

These General Business Terms shall apply to all contracts entered into between consumers and Wolford Aktiengesellschaft (registered address of the company: Wolfordstraße 1, A-6900 Bregenz, Austria), via the website www.wolfordshop.co.uk.  The current version of these General Business Terms published on the website at the time of the conclusion of the contract between us shall be the version that shall govern the contract between us. Products ordered via this website will only be delivered to The United Kingdom .

2 Minimum and maximum order value

In the Wolford Online Shop there is no minimum order value and consumers can spend up to a maximum of GBP 5,000.00  per order.

3 Prices

The prices shown in the shopping basket before the order is confirmed shall apply exclusively to the products ordered via the Wolford Online Shop. All prices include the applicable rate of value added tax.

4 Shipping costs

Orders placed in the Wolford Online Shop with a value below 50 GBP  will incur shipping costs of 5.90 EUR  for standard shipping with DHL Parcel . In the event of a return, the shipping costs incurred will not be refunded.

5 Contractual conclusion

In our online shop, you can place the desired products in a virtual shopping basket. Before you send your order, we will summarise your order details once more for your reference. You can correct these details at any time by returning to the relevant input page using the buttons provided. By clicking on the button “send order” at the end of the order process you submit an offer to purchase the products from Wolford.

After you place your order, we will confirm receipt of your order both on the following web page as well as via email to the email address that you submit during the order process.  Neither represent any acceptance of your offer but will merely confirm receipt of your order.

Your order data and the details of the contract will be stored by us. If you wish to keep your order data, please print out the confirmation page. Your order data is not accessible online for security reasons. You can also download the General Business Terms at any time and save them as a pdf file. The order can only be placed in German.

The contract between you and Wolford is concluded when we send the ordered items to you and inform you of the same by email (acceptance). Wolford is obliged to accept or reject your contractual offer within five working days. You will be informed of any rejection within three to five working days. 
 

6 Reservation of title

We shall retain ownership and title to the products until payment of the purchase price has been received in full. You are obliged to treat the products with care during the period of reservation of title. You must inform us immediately in writing of any access to the products by third parties, in particular of foreclosure measures, as well as of any damage to or destruction of the products.

We are entitled to withdraw from the contract in accordance with the statutory regulations and to demand the return of the products in the event of behaviour contrary to the contract on your part, in particular in the event of default in payment.
 

7 Delivery

We ship within The United Kingdom with DHL Parcel . The delivery time within The United Kingdom  is normally 3 - 4 DAYS . Deliveries are made from Monday - Friday during normal working hours, excluding national holidays. Please take this into account when specifying the delivery address.

If certain items are not immediately available due to high demand, you have the option of leaving your email address so that we can inform you as soon as the products are available
 

8 Payment

We reserve the right, under certain conditions, to offer only a selection of the above payment options for the order. In the Wolford Online Shop UK  you can pay securely and conveniently as follows: Credit card (Visa, Master, Diners American Express), PayPal.  
Credit card 
Your credit card will not be debited until your order has been shipped. If you return one or more items, the corresponding value of the products will be credited back to the credit card originally charged.

PayPal
PayPal is a payment service provided by PayPal Inc. that allows users to make online payments. If you select payment by PayPal, you will be redirected to PayPal at the end of the order process and can continue there as a guest or with a registered account. We usually receive your payment within a few minutes and your order will be processed immediately. Please note that you agree to PayPal’s terms and conditions and thus accept PayPal’s processes.


9 Warranty and damages

Wolford has been known for the quality, reliability and comfort of its products for decades. Each product is inspected in detail before it leaves our warehouse and must pass through several quality controls.

It goes without saying that you are entitled to the statutory warranty provisions without restriction. Minor deviations in the products, in particular in the colour, do not constitute a defect that triggers a warranty claim.
 

10 Right of cancellation

You may cancel your order for any products that you have purchased from us within 14 days of delivery for any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the final products. In order to exercise your right of cancellation, you must inform us (Wolford E-Commerce, c/o PVS Scherrer AG, Nebengrabenstrasse 16, CH-9430 St. Margrethen, email: service.unitedkingdom@wolford.biz ) by a clear statement (e.g. a letter sent by post or email ) specifying your decision to cancel this contract. You can use the model cancellation form for this purpose, which is, however, not mandatory. To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period. For hygienic reasons, the return of sealed underwear and hosiery articles is excluded.

Consequences of the cancellation 
If you cancel this contract, we must refund all payments we have received from you immediately and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. We will refund you using the same means of payment as you used for the initial purchase unless you expressly agree otherwise; in no case will you be charged any fees due to this repayment. We may refuse repayment until we have received the returned products or until you have provided proof that you have returned said products, whichever is the earlier.

You must return or hand over the products to Wolford E-Commerce, c/o Meyer & Meyer Logistikzentrum, Lehmkuhlenweg 84, DE-31224 Peine, Germany without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. This requirement shall be deemed satisfied if you send the products before the expiry of the fourteen-day period. We shall bear the direct costs of returning the products. You will only have to compensate any reduction in value of the products if said reduction in value is due to your handling of the products that is deemed unnecessary as far as checking the condition, properties and functioning of the products is concerned.

In case of return, you can use the return label enclosed with your order.
 

11 Voluntary 30-day return guarantee

In addition to the statutory right of cancellation, we grant you a voluntary right of return for a total of 30 days from receipt of the products when you purchase goods from our Wolford Online Shop. This voluntary right of return allows you to cancel the contract even after the statutory cancellation period of 14 days has expired by returning the products received to us within 30 days. The timely dispatch of the products is sufficient to satisfy this requirement. In case of return, you can use the return label enclosed with your order. If you return the products voluntarily, we will refund you the amount by means of the original payment method.

Your statutory right of withdrawal (see § 11, Right of cancellation) is not affected by our additional, contractually granted voluntary right of return of 30 days, and continues to exist independently. Until expiry of the period for the statutory right of cancellation, only the statutory conditions and those contained in the cancellation policy shall apply. Furthermore, the contractually granted voluntary right of return of 30 days does not limit your statutory warranty rights. You retain these without restriction.

Additional information on the right of return  
Please note that we can only take back products that were purchased in the online shop.

Please feel free to use the original shipping carton and packaging of the item when returning products.

The return of any products must be accompanied by a returns form in which you must specify your reasons for returning the products. This will help us to further improve the range of products and services on offer at the Wolford Online Shop.

Please have the return confirmed by the post office and keep this receipt for possible queries.
 

12 Data protection and security

Wolford attaches great importance to the protection of your personal data. You can find out which data we process and how we protect your data in our data protection regulations (https://www.wolfordshop.de/datenschutz/data-protection.html).

 

13 Offsetting, retention and assignment

Wolford attaches great importance to the protection of your personal data. You can find out which data we process and how we protect your data in our data protection regulations (https://www.wolfordshop.de/datenschutz/data-protection.html).

 

14 Information regarding online dispute resolution

The EU Commission offers the possibility of online dispute resolution on an online platform which it operates. This platform can be reached via the external link "http://ec.europa.eu/consumers/odr/".” 

 

15 Final provisions

Austrian law shall apply exclusively to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

Wolford AG Wolfordstr. 1 A-6901 Bregenz Austria Executive Board: Andrew Thorndike, Silvia Azzali, Tel.: +43 (0) 5574-690-0 Email: service.germany@wolford.biz, registered under FN 68605s at the Regional Court of Feldkirch, acting as the Commercial Court of the same, VAT ID no.: ATU 36741004